Terms of Use
Last updated: May 2026. KeelCadence LLC.
These Terms of Use govern your access to and use of KeelCadence websites, tools, audit workflows, downloadable reports, and related services. By using KeelCadence, you agree to these Terms.
If you do not agree to these Terms, do not use KeelCadence tools.
1. About KeelCadence
KeelCadence provides self-serve Salesforce diagnostic tools designed to help users review Salesforce configuration, metadata, permissions, field usage, and related org health indicators.
KeelCadence tools are diagnostic and informational. They are intended to help identify areas for review, cleanup, risk assessment, and operational improvement. KeelCadence does not make changes to your Salesforce org.
2. Authorized Use
You may only use KeelCadence tools with Salesforce orgs that you are authorized to access, review, or administer.
By running an audit, you represent that:
- You have the right to access the Salesforce org being reviewed.
- You have authority to run diagnostic checks against that org.
- Your use of KeelCadence does not violate your employer's, client's, or organization's policies.
- You will not use KeelCadence to access, review, or analyze systems without proper authorization.
KeelCadence may refuse or restrict access if misuse, unauthorized use, abuse, or suspicious activity is suspected.
3. Salesforce Access and Tool Behavior
KeelCadence tools are designed for low-friction, read-only diagnostics.
Unless otherwise stated, KeelCadence tools:
- Do not require a managed package install.
- Do not require Connected App setup.
- Do not store a persistent Salesforce access token.
- Do not intentionally export individual Salesforce record data.
- Use session-based access during the audit workflow.
- Run read-only metadata and aggregate configuration checks.
- Generate on-screen findings and optional downloadable reports.
KeelCadence does not guarantee that every Salesforce edition, configuration, permission model, browser setting, or Salesforce release will support every audit feature.
4. Audit Reports and Findings
KeelCadence audit reports are generated based on information available at the time the audit is run. Findings may depend on your Salesforce permissions, org configuration, metadata visibility, Salesforce API behavior, and the audit type selected.
Audit reports support review and decision-making, but they do not replace internal security review, compliance review, Salesforce architecture review, or professional judgment.
You are responsible for validating findings before making configuration, access, security, or business process changes in Salesforce.
5. Paid Reports, Pricing, and Payments
KeelCadence may offer paid downloadable reports, premium audit outputs, or other paid product features.
Prices are displayed before purchase and may change over time. Launch pricing, promotional pricing, or early-access pricing may be changed or discontinued at any time.
Payment is required before access to paid downloadable reports unless otherwise stated.
6. Refunds
Because KeelCadence reports are digital products generated from a Salesforce audit, purchases are generally non-refundable once the report has been generated or downloaded.
If a technical issue prevents report generation or access, contact support@keelcadence.com with your Report ID, payment details, and a short description of the issue. KeelCadence may, at its discretion, reissue access, regenerate a report, provide support, or issue a refund.
7. Report Retention and Deletion
KeelCadence may retain audit reports and related diagnostic outputs for a limited period to support report access, troubleshooting, product support, and product improvement.
Current report retention is 90 days unless otherwise updated on the site or in product documentation.
To request deletion of a report or ask questions about report handling, contact support@keelcadence.com with your Report ID.
8. User Responsibilities
You are responsible for:
- Keeping your Salesforce account secure.
- Ensuring your use of KeelCadence complies with your internal governance, security, legal, and change management policies.
- Reviewing audit findings carefully before acting on them.
- Maintaining your own backups, exports, documentation, and Salesforce change history.
KeelCadence is not responsible for Salesforce changes you make based on audit findings.
9. Prohibited Use
You may not use KeelCadence to:
- Access or analyze Salesforce orgs without authorization.
- Attempt to reverse engineer, disrupt, overload, or interfere with KeelCadence systems.
- Circumvent payment, usage limits, access controls, or security controls.
- Submit malicious code, automated abuse, or harmful requests.
- Misrepresent KeelCadence reports as formal legal, regulatory, security, or compliance certifications.
- Use KeelCadence in a way that violates applicable laws, Salesforce terms, or third-party rights.
10. Product Availability
KeelCadence is an evolving product. Features, audits, report sections, pricing, availability, and support options may change over time.
KeelCadence may suspend, modify, or discontinue any feature or service at any time.
KeelCadence does not guarantee uninterrupted access, error-free operation, or compatibility with every Salesforce org, browser, network, or security configuration.
11. Support
Product support is provided by email unless otherwise stated.
For support, contact: support@keelcadence.com
If your question relates to a specific audit, include your Report ID and a short description of what you are trying to understand.
KeelCadence may provide clarification or support, but purchase of a report does not include consulting, implementation, remediation work, Salesforce administration, or custom development unless separately agreed in writing.
12. No Professional Advice
KeelCadence reports and findings are provided for informational and diagnostic purposes only.
KeelCadence does not provide legal, regulatory, financial, compliance, or formal security certification advice through the self-serve audit tools.
You should consult appropriate internal stakeholders, Salesforce administrators, security teams, legal counsel, or qualified professionals before making material changes based on audit findings.
13. No Salesforce Affiliation
KeelCadence is an independent product and business.
KeelCadence is not affiliated with, endorsed by, sponsored by, or officially connected to Salesforce, Inc.
Salesforce and related marks are trademarks of Salesforce, Inc. References to Salesforce are for identification and interoperability purposes only.
14. Intellectual Property
KeelCadence websites, tools, audit logic, report formats, scoring models, content, designs, and related materials are owned by KeelCadence or its owner unless otherwise stated.
You may use reports generated for your own internal business review, remediation planning, and operational analysis.
You may not copy, resell, repackage, reproduce, or commercially exploit KeelCadence tools, report templates, scoring methods, or site content without written permission.
15. Disclaimers
KeelCadence tools and reports are provided "as is" and "as available."
KeelCadence makes no warranty that:
- Findings will be complete or error-free.
- Every risk, issue, misconfiguration, or cleanup opportunity will be detected.
- Reports will satisfy any specific compliance, legal, security, procurement, or audit requirement.
- The service will be uninterrupted or available at all times.
- The tool will work with every Salesforce org, edition, permission model, or browser environment.
16. Limitation of Liability
Where permitted by law, KeelCadence will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or Salesforce configuration issues arising from your use of KeelCadence.
Where permitted by law, KeelCadence's total liability for any claim related to your use of the tools or reports will not exceed the amount you paid to KeelCadence for the specific report or service giving rise to the claim.
17. Governing Law
These Terms are governed by the laws of Texas, without regard to conflict of law principles.
18. Changes to These Terms
KeelCadence may update these Terms from time to time. Updates will be posted on this page with a revised "Last updated" date.
Continued use of KeelCadence after changes are posted means you accept the updated Terms.
19. Contact
Questions about these Terms may be sent to: